Refund policy

Your satisfaction is important to us. We offer free returns within 30 days of delivery.

 

Return Period

 

Items can be returned within 30 days of delivery.

Returns requested after this period may not be accepted.

 

Free Return Shipping

 

We provide free return shipping on all eligible returns. Contact us to initiate a return and we will send you a prepaid return label at no cost to you.

 

Eligibility for Returns

 

Items must be unused and in original condition.

Items must be returned in original packaging.

Proof of purchase is required.

 

Non-Returnable Items

 

Personal care products

Used or damaged items (unless faulty)

Items marked as final sale

 

Return Process

 

1. Contact our support team at support@crevoila.shop to request a return.
2. 2. We will send you a prepaid return shipping label.
3. 3. Pack the item securely and attach the label.
4. 4. Drop it off at your nearest collection point.

Refunds

 

Once we receive and inspect the returned item, we will process your refund within 5–7 business days to your original payment method.